Ferryin
ferryin

Privacy Policy

Updated 25 September 2026

This policy explains how Ferryin handles your personal data. It forms part of our Terms of Use. Questions? Email support@ferryin.com.

1. What we collect

  • Account data: your name, email address, mobile number and city, plus business, payout and tax details if you register as a merchant.
  • Booking data: trips, passenger details (including birth dates used for discounts), contact details, dates and amounts, so we and the Merchant can deliver the service.
  • Payment data: handled by our PCI DSS certified payment provider. Card numbers, expiry dates and security codes never reach Ferryin's systems. We only store the payment reference and status.
  • Location data: the business address or base location a merchant enters for a listing. We do not track your device location.
  • Technical and diagnostic data: device type, browser, IP address and error or crash reports, used to keep the Platform secure and to fix faults.

2. How we use it

  • To create and manage your account and bookings.
  • To share the booking details a Merchant needs to deliver your trip.
  • To process payments, refunds and merchant payouts.
  • To send booking confirmations and service messages.
  • To keep the Platform secure, prevent fraud and fix faults.

3. What we do not do

  • We do not run third-party advertising or ad-delivery tracking on the Platform, and we do not build advertising profiles.
  • We do not sell your personal information.
  • We do not use cross-app or cross-site tracking to follow you around the internet.

4. Analytics

We use privacy-friendly, aggregated usage measurement (such as page and booking counts) to understand how the Platform is used. It is tied to your account only where needed to support you, and it is never shared with advertisers.

5. Who we share it with

  • The Merchant you book with, limited to what they need for your trip.
  • Our payment provider, to process payments securely.
  • Authorities, only when the law requires it.

6. Your choices and account deletion

You can update your details at any time from your account page, and you can delete your account permanently from your account settings. This erases your profile, messages, reviews and unpaid bookings. Paid bookings are kept without your personal details so Merchants' financial records stay accurate, and records we must keep for tax, accounting or fraud-prevention reasons are retained for as long as the law requires.

7. Your rights

Under the Philippine Data Privacy Act of 2012, you may access, correct, object to processing of, or request deletion of your personal data. Email support@ferryin.com for any data request.

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