Updated 31 August 2026
These terms explain how Ferryin works as a marketplace, what you can expect from us, and what we expect from users and merchants. Questions? Email support@ferryin.com.
Ferryin is a web and mobile application marketplace (the "Platform") operated by Ferryin, with a place of business at Moalboal, Cebu, Philippines ("we", "us", "our"). We connect users to transportation service providers and suppliers such as ferry operators, shipping companies, and other sea, air, and land transportation suppliers ("Merchants" or "Suppliers").
Contact us: support@ferryin.com
Our Platform lets you search, compare and book ferry tickets, cargo shipments, boats, vehicle transport and related services (the "Services") provided by independent Merchants. When you book a Service, your booking is also subject to that Merchant's own terms and conditions, which form a separate agreement between you and the Merchant. Where there is any inconsistency between a Merchant's terms and these Terms, these Terms prevail.
By accessing the Platform, creating an account or completing a booking, you agree to be bound by these Terms and any applicable Merchant terms. If you do not agree, you may not use the Platform.
You confirm that you are of legal age and have the capacity to enter into a binding agreement. If you are booking on behalf of others, you confirm you have authority to do so and accept responsibility for every person included in the booking.
We may update these Terms from time to time. Changes take effect when posted, and continued use of the Platform means you accept them.
Ferryin is a marketplace intermediary, not a carrier or operator. We do not own, operate or manage any vessel or vehicle. We facilitate the connection between you and independent Merchants. The actual contract of carriage or service is directly between you and the Merchant. Ferryin is not a party to that contract and assumes no liability for a Merchant's performance, safety or conduct.
We aim for continuous availability but cannot guarantee uninterrupted access. We may suspend or restrict access for maintenance, security or operational reasons. We are not liable for losses caused by matters beyond our control, including internet failure, system outage or force majeure.
You must provide accurate, complete information. You are responsible for safeguarding your login credentials and for all activity under your account. Tell us immediately at support@ferryin.com if you suspect unauthorised use.
All content, trademarks, technology and materials on the Platform are our property or licensed to us. You may view, copy or download content solely for your personal, non-commercial use. All rights reserved.
You are responsible for the accuracy of every detail you provide when booking - passenger names, identification, contact information, dates and cargo descriptions. Mismatched identification may prevent boarding or cargo acceptance, and we are not liable for that outcome.
Services are subject to availability as confirmed by the Merchant at the time of booking. Information shown comes from Merchant data, and we do not guarantee the absolute accuracy of schedules, routes, stops or vessel and vehicle details.
Once a booking is confirmed you will receive a confirmation notice. Check the details immediately and tell us about any discrepancy. We will help seek corrections but cannot guarantee that the Merchant will approve changes.
Prices are set by the Merchant. We may charge a service fee or commission, shown clearly before checkout. Payment processing is handled by authorised payment providers, and bookings must be paid in full according to the terms displayed at checkout.
Refunds are processed to the original payment method, subject to the Merchant's cancellation policy and applicable terms. We are not responsible for payment provider delays or fees.
Cancellation, amendment and refund policies vary by Merchant and are shown during booking. Those policies - not these Terms - govern your booking. We act only as an intermediary to facilitate requests and have no authority to grant refunds or change policies set by the Merchant.
Where a refund is permitted, it will be processed within a reasonable timeframe to the original payment method. We do not guarantee refund approval.
You may submit reviews, comments or feedback. By submitting content you grant us a perpetual, worldwide, non-exclusive, royalty-free licence to use, reproduce, publish and display that content in connection with our services. Content must be lawful, accurate and must not infringe third-party rights. We may remove content at our discretion.
Your personal information is handled in line with our Privacy Policy, available on the Platform. By using our services you consent to those data practices.
We use privacy-friendly, aggregated usage measurement (such as page and booking counts) to understand how the Platform is used. It is tied to your account only where needed to support you, and it is never shared with advertisers.
You can update your details at any time from your account page, and you can delete your account permanently from your account settings, which erases your profile, bookings, messages and reviews. Records we must keep for tax, accounting or fraud-prevention reasons are retained for as long as the law requires. Email support@ferryin.com for any data request.
Ferryin facilitates bookings between you and Merchants. We have no control over, and assume no responsibility for, the performance, safety, schedules, operations, conduct, cancellations, delays, service quality or policies of any Merchant or operator. Merchants are independent contractors, not our agents or employees.
To the fullest extent permitted by law:
We and our Merchants are excused from performance or liability for delays, cancellations or failures caused by circumstances beyond reasonable control - including weather, natural disaster, pandemic, war, security events, labour disruption, government action, port closure or safety emergencies.
You agree to indemnify and hold harmless Ferryin, its officers, founders and staff from any claim, liability, loss or expense arising from:
These Terms and any dispute arising from them are governed by the laws of the Republic of the Philippines, and any legal action shall be brought before the competent courts of Cebu, Philippines. Nothing here deprives you of mandatory consumer protection rights that apply in your jurisdiction.
